Mac · iPhone · iPad · Web
GetInvoiceFlow app support
Help for Mac, iPhone, iPad and the web app. Contact us with questions, problems or suggestions – no sign-in required.
The native apps require macOS 15 or later or iOS/iPadOS 18 or later, plus an internet connection for account data.
Contact support
support@getinvoiceflow.deAfter signing in, you can track your request and our replies in your account.
Open a request in your accountHelp us understand the problem
- What are you trying to do, and what happens instead?
- Your device, macOS or iOS version and GetInvoiceFlow app version
- The exact error message and, if useful, a screenshot
Hide client details in screenshots. Do not send passwords, sign-in codes or complete payment information.
Frequently asked questions
How do I sign in to the app?
Use the same GetInvoiceFlow account as in your browser. Sign-in opens in a secure system window. For a forgotten password, select the password-reset option there. If invoices or clients are missing, first check that you signed in with the same email address.
Why are my changes not syncing?
An internet connection is needed to retrieve and save your account data. Check your connection and refresh the relevant view. If the issue continues, tell us which feature is affected and when it happened; you do not need to send actual invoice data.
How do I save or share an invoice?
Open the invoice and use the PDF download, share or print action. Files you deliberately save or export to your device remain with you after signing out or deleting your account.
The microphone is not working. What can I do?
Microphone and speech-recognition access are optional for invoice dictation. Check permissions under Privacy & Security in System Settings or Settings. You can also type the text and use the app without microphone access. If local speech recognition is unavailable, recognition may use Apple's servers; the dialog tells you which method is in use.
How is my data protected?
The app accesses your own GetInvoiceFlow account. Its access token is stored in the device keychain. You can revoke an app connection in your account's security settings. Our privacy policy explains data types, recipients and retention.
Account and privacy
You can delete your account yourself in the browser under Settings → Profile, including accounts with numbered or archived invoices and quotes. In the app, account deletion is under Settings → Account. If your app still offers a deletion request, use self-service deletion in the browser. First save any documents you still need or must retain: Data export is free on every plan and is not required for deletion. The dialog asks you to confirm permanent data loss and your email address; password accounts also require your password. Feedback is optional. Deletion removes your account and its business records and ends active subscriptions. It cannot be undone; files already saved to your device remain with you.
For access, correction, data export or questions about deletion, you can also contact support@getinvoiceflow.de.
Privacy policy (German)Provider and contact
GetInvoiceFlow · Jack JippGrünstraße 43 · 40667 Meerbusch · Deutschland
Phone: +49 152 06853383
General enquiries: info@getinvoiceflow.de